Deposit Mobilization Relationship Officer Job

Job Opportunity: Deposit Mobilization Relationship Officer

Location: Nairobi, Kenya

Overall, Purpose of the Job: The Deposit Mobilization Relationship Officer will be responsible for driving deposit growth through innovative client relationship management, building and maintaining long-term partnerships, and delivering financial solutions tailored to customer needs.

The role focuses on mobilizing deposits, deepening customer engagement, and ensuring the sustainability of UMBA Microfinance’s funding base.

Relationship Officer Job Responsibilities

1. Deposit Mobilization

• Develop and implement strategies to attract new depositors and retain existing clients.
• Achieve monthly and annual deposit mobilization targets as set by management.
• Promote UMBA’s savings, fixed deposit, and investment products to individuals, groups, SMEs, and institutions.

2. Client Relationship Management

• Build strong, lasting relationships with clients through proactive engagement and excellent service.
• Conduct regular client visits, meetings, and financial education forums to increase awareness of UMBA’s products.
• Act as the primary point of contact for key deposit clients and respond to queries in a timely manner.

3. Business Development & Marketing

• Identify and pursue new business opportunities within assigned territory/portfolio.
• Develop partnerships with SACCOs, Chamas, schools, churches, and corporates to generate deposits.
• Organize and participate in marketing campaigns, community outreach programs, and product launches.

4. Compliance & Risk Management

• Ensure all deposit mobilization activities comply with UMBA Microfinance’s policies, CBK regulations, and AML/CFT requirements.
• Monitor client accounts to ensure adherence to KYC, due diligence, and anti-fraud standards.
• Prepare accurate reports on deposit mobilization performance, pipeline clients, and market intelligence.

5. Reporting & Performance Tracking

• Submit weekly, monthly, and quarterly reports on deposit mobilization activities and achievements.
• Track personal and branch targets, providing input to management on opportunities and challenges.

Relationship Officer Job Qualifications & Experience

• Bachelor’s degree in business administration, Marketing, Finance, Banking, or a related field.
• Minimum of 3 years’ experience in deposit mobilization, relationship management, or business development in a financial institution (microfinance, SACCO, or bank).
• Proven track record of meeting and exceeding sales/target goals.
• Familiarity with digital financial services and innovative savings products will be an added advantage.

Skills & Competencies

• Strong interpersonal and networking skills.
• Excellent communication and presentation abilities.
• Negotiation and persuasive selling skills.
• Customer-centric mindset with problem-solving orientation.
• High integrity and commitment to ethical banking practices.
• Ability to work independently and as part of a team.

Key Performance Indicators (KPIs)

• Monthly and annual deposit mobilization targets achieved.
• Number of new deposit accounts opened.
• Retention rate of existing depositors.
• Growth in institutional/corporate partnerships.
• Compliance with CBK and UMBA’s policies on deposits.

How to Apply

Qualified candidates to apply via email jobs@careermanagementcentre.com clearly indicating the position they are applying for on the email subject as “Deposit Mobilization Officer” by COB 30th September 2025.

Due to the urgency, application will be reviewed on a rolling basis.

NB: Only short-listed candidates will be contacted.

Career Management Centre and our client are proud equal opportunity employers and do not discriminate against applicants on any basis.

Career Management Centre is a Human Resources Management Consulting firm that offers comprehensive HR Services like Recruitment, Job Evaluation, Training, Payroll Outsourcing, Labor Compliance, Engagement surveys, Staffing Solutions & HRMS to businesses both at a strategic and operational level (https://careermanagementcentre.com/).We firmly believe that HR is the nucleus of any organization irrespective of any size or industry. We pride ourselves in sourcing the best Talent for our clients.