Job Summary
We are a provider of modern, flexible workspaces designed to foster productivity, innovation, and collaboration. Our mission is to create inspiring environments where businesses, entrepreneurs, and professionals can thrive. We pride ourselves on delivering excellent customer experiences, professional spaces, and a vibrant community for our members and tenants.
About the Role
We are seeking a highly motivated Guest Relations Manager to take full responsibility for running one of our centers. The Community Manager will oversee daily operations, build strong client relationships, and drive consistent sales growth. This role requires a blend of operational oversight, customer service, sales, and community engagement to deliver a world-class experience.
Professionals with backgrounds in guest relations within the hospitality industry or as property managers in real estate are well-suited for this role, as it combines customer care, operational management, and revenue generation.
Duties and Responsibilities
- Act as the primary point of contact for clients, members/tenants, and visitors, ensuring excellent customer service and satisfaction.
- Conduct tours for prospective clients, presenting workspace offerings and managing the full sales pipeline from inquiry to closing.
- Build and maintain strong tenant relationships by addressing feedback, resolving issues, and fostering a positive community culture.
- Organize and support community-building activities and networking events to enhance member engagement.
- Oversee day-to-day center operations, including office and meeting room readiness, common area upkeep, and vendor/facility coordination.
- Manage inventory, ensure workspace standards are upheld, and coordinate with maintenance, housekeeping, and facilities teams.
- Prepare regular reports on occupancy, billing, sales, and compliance with safety and company standards.
- Drive occupancy and revenue growth by converting inquiries into memberships and renewals.
- Manage billing cycles, invoicing, collections, and renewals while maintaining accurate client records.
- Balance sales targets with operational excellence to ensure sustainable growth and client satisfaction.
Required Skills
- Bachelor’s degree in Business, Hospitality, Real Estate, or a related field.
- 3–5 years of experience in hospitality (guest relations), real estate (property management), sales, or customer relationship management.
- Proven sales ability with strong negotiation and closing skills.
- Excellent interpersonal, communication, and organizational skills.
- Proficiency in Microsoft Office and CRM tools.
- Strong problem-solving ability and attention to detail.
