Description
Rayhun HR Consulting Limited is a leading human resources firm specializing in customized recruitment solutions for businesses of all sizes.
Our client in the hospitality industry seeks to recruit for an ICT Officer.
Job Summary: This role will involve providing technical support, assisting in system maintenance, and ensuring smooth ICT operations across the company.
Key Accountabilities for ICT Officer Job
- Technical Support
- Provide daily IT support for staff and guests, ensuring smooth operation of all systems, hardware, and software.
- Respond to and resolve technical issues promptly to minimize downtime.
- Systems Administration
- Manage and maintain core hotel systems such as Property Management Systems (PMS), Point of Sale (POS), telephony, networks, and CRM solutions.
- Conduct routine system monitoring, upgrades, and troubleshooting.
- Network & Connectivity
- Ensure reliable internet connectivity and high-quality guest Wi-Fi services.
- Monitor and optimize network performance for both business and guest use.
- Data Security & Compliance
- Implement IT security protocols including antivirus, firewalls, backups, and access controls.
- Ensure compliance with data protection policies, including PCI standards for payment systems.
- Vendor & Asset Management
- Liaise with vendors and service providers for procurement, maintenance contracts, and technical support.
- Maintain an updated inventory of IT hardware, software licenses, and service agreements.
- User Training & Support
- Train staff (and occasionally guests) on effective use of hotel IT systems.
- Develop user guides and conduct awareness sessions on IT security practices.
- System Maintenance & Innovation
- Perform regular preventive maintenance and updates on all IT infrastructure.
- Keep abreast of emerging hospitality technology trends and recommend improvements to enhance service delivery.
ICT Officer Job Requirements
- Degree/Diploma in IT, Computer Science or related field
- 3+ years’ ICT support & management experience
- Strong knowledge of hotel systems: Opera PMS, Micros
- POS, Symphony, Sun Systems, MC (Material Control), Back Office, PABX, CCTV, Door Lock Systems, Payroll & HR software
How to Apply
Qualified candidates to apply via email info@rayhun.co.ke clearly indicating the position they are applying for on the email subject as “ICT Officer ”by COB 6th October 2025.
Gross Pay: Kes. 30,000
Due to the urgency, application will be reviewed on a rolling basis.
NB: Only short-listed candidates will be contacted.
Rayhun HR Consulting Ltd is a proud equal opportunity Employer and does not discriminate the applicants on any basis.
